Claudia Lai is a postdoctoral fellow with the University of Laval and SE Research Centre. She is a health services researcher with over 15 years of policy and research experience within public and academic environments. Prior to moving to a career in research, Claudia worked as a Senior Pharmacist at the Ministry of Health and Long-Term Care, and as a Drug Information Specialist at the Ontario College of Pharmacists and Ontario Pharmacists’ Association. Claudia recently completed her PhD at the Institute of Health Policy Management and Evaluation, Dalla School of Public Health at the University of Toronto. Her doctoral research explored tools for engaging patients (and their informal caregivers) in health and information exchange processes. Claudia’s research interests include shared decision making, healthy aging in the community, digital patient engagement, and health systems transformation.
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