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Areas of Focus

Health and Care Experiences

We are focused on the health and care experiences of all involved in the delivery and receipt of services and supports including patients, families and health care providers and how the health and social care system can improve these experiences through person-and family-centred practices. The following are some of the specific topic areas we are actively exploring in this field:

  • Person- and family-centred care (planning and delivery)
  • Information, relational and management continuity of care
  • Patient, caregiver and health care provider safety
  • Integrated/interdisciplinary team practices/roles
  • Culturally appropriate/respectful care
  • Sustainable relationship-building
  • Authentic patient engagement practices
  • Adaptive technologies
  • Patient-reported experience/ outcomes
  • Family caregiver assessment

Why Health and Care Experiences?

Most qualitative health services research focuses on the patient and/or family/friend caregiver experience of health and social care services. Often, health care providers are consulted in this research, but usually from a clinical experience perspective. While it is important to understand patient, family/friend caregiver and health care provider perspectives related specifically to their role in delivering and/or receiving services, we see the need to look beyond these roles in order to understand the broader human experience of delivering and receiving care. By exploring the health and care experiences of all involved in the delivery and receipt of services we are finding solutions for how the health and social care system can be more uniformly person-and family-centred no matter what role one plays.